Privacy policy

General Data Protection Regulation

Zammad GmbH Privacy Policy

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.zammad.org (the “site”).

PERSONAL INFORMATION WE COLLECT

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as “device information.”

We collect device information using the following technologies:



Use of Matomo

This website uses Matomo (formerly Piwik), an open source software for statistical analysis of visitor access. Matomo uses cookies, which are text files placed on your computer, to help us analyze how users use the site. The information generated by the cookie about your use of the website is stored on a server in Germany. The IP address is made anonymous immediately after processing and before it is stored. You have the option of preventing the installation of cookies by changing the setting of your browser software. We would like to point out that with the appropriate settings not all functions of this website may be available to you anymore. You can decide whether a unique web analysis cookie may be stored in your browser to enable the operator of the website to collect and analyze various statistical data.

When we talk about “personal information” in this privacy policy, we are talking both about device information and order information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We don't share your personal information with third parties.

We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do alter/reduce our site’s data collection if we see a "Do Not Track" signal from your browser.

YOUR RIGHTS
If you are a European resident you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as provided for in the various storage periods provided for by law. After the respective purpose or expiry of these periods, the corresponding data will be blocked or deleted as a matter of routine and in accordance with statutory regulations.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@zammad.org or by mail using the details provided below:

Marienstraße 11, Berlin, BE, 10117, Germany